Refund and Cancellation Policy

Every booking stores the cancellation policy in force when its terms were agreed. If we update this policy, existing bookings keep their saved version. You can see it on your booking page at any time.

Customers can withdraw a request, and performers can decline it, at no cost until it is confirmed. If you paid and the booking could not be confirmed (for example the time was no longer free), you get a full refund.

The standard policy refunds what you paid based on how long before the start time you cancel:

Your rights under section 17 of the Consumer Protection Act, including the reasonable cancellation charge it permits, still apply.

You receive a full refund of what you paid. Repeated cancellations affect a performer’s standing on the platform.

Either side can propose a new time. The booking keeps its original time until the performer and the customer both agree.

Report a problem from the booking page once the booking has started. Our support team reviews what both sides submit and decides whether a full, partial or no refund is due. We aim to resolve disputes within 10 working days.

• Cancel any time; access continues until the end of the paid period and is not refunded pro rata unless the law requires it.
• If we charged you in error, contact us and we will refund the charge.
• Under the ECT Act you may cancel an online purchase of a membership within 7 days of buying it, unless you have already used the member content.

Refunds go back to the original payment method through our payment partner, usually within 5 to 10 working days of approval.

Use our contact form.