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Headliner

Help centre

How can we help?

Find answers to common questions, or contact our support team.

Booking a performer

How do I book a performer?

Open a performer's profile, choose Request a booking, pick a package and one of their free times, then add your event details. The performer accepts, declines or suggests different terms. Once they accept, you pay to confirm.

When am I charged?

Only after the performer accepts your request. The time is held for you while you pay, and the booking is confirmed as soon as your payment is received. Each performer sets how much is due to confirm (a deposit or the full price).

Can an agency or venue accept a booking for a performer?

No. Agencies and venues can coordinate, but only the performer can accept a booking or any change to it, including a new date or time.

Can I change the date after booking?

Yes. Propose a new time from your booking. The booking keeps its original time until the performer agrees to the new one.

What if I need to cancel?

Cancel from your booking and give a reason. Refunds follow the cancellation policy shown when you booked: the earlier you cancel, the more you get back. If the performer cancels, you're refunded in full.

What kinds of bookings are allowed?

Headliner is for lawful, professional performances and appearances: club and venue shows, corporate and brand events, launches, festivals and private celebrations. Requests for sexual services are refused and reported.

Safety and trust

Are performers verified?

Yes. Every performer completes age and identity verification with our verification partner before their profile can be published or booked.

Will my personal details be shared?

Performers see your display name and the booking details you provide. Exact addresses are shared in the booking conversation only after confirmation, and phone numbers and email addresses are never shown publicly.

What if something goes wrong on the day?

Report a problem from the booking. Our support team reviews disputes using the booking history and what both sides submit, and decides any refund.

Is the content on the site explicit?

No. All photos and videos, including member-only galleries, are reviewed and must be nonexplicit.

Memberships and payments

Do I need a membership to book?

No. Booking is free to request. Memberships only unlock member galleries; they never guarantee or replace a booking.

Which currency do you use?

All prices are in South African rand (ZAR).

How do I cancel a membership?

Go to Membership in your account and choose Cancel. You keep access until the end of the period you've paid for.

Performers, agencies and venues

How do I join as a performer?

Create an account, verify your age and identity, then build your profile, packages and weekly hours. Your profile is published once our team has reviewed it.

What does it cost to list?

Creating a profile is free. A platform commission applies to completed bookings; the rate is shown before you accept any request. Optional featured placements are clearly labelled.

Can my agency manage my profile?

Only if you accept the agency's contract terms yourself. You choose what they can do, and you can end the arrangement at any time.

Can a venue book the same act every week?

Yes. Venues can request a weekly series. The performer accepts or declines each date individually.

Still need help?

Our team replies during support hours. Signed in? Booking questions are quickest from the booking page.

Support hours: Monday to Friday, 08:00 to 18:00 (SAST).

Contact support