Legal
PAIA and POPIA Manual
How to request records from us under the Promotion of Access to Information Act 2 of 2000, and how we process personal information.
Last updated 3 November 2026
Draft pending legal review
This policy describes how the platform works today and is being reviewed by South African counsel before launch. Details marked “to be confirmed” will be completed once the operating company is registered.
1. Company and Information Officer
- Company: [Headliner operating company: to be confirmed]
- Registration number: [company registration number: to be confirmed]
- Address: [registered address: to be confirmed]
- Information Officer: [Information Officer name: to be confirmed]
- Email: [privacy email address: to be confirmed]
2. Guide from the Information Regulator
The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available at inforegulator.org.za and from our Information Officer on request.
3. Categories of records we hold
- Company records: incorporation documents, policies and statutory registers.
- Financial records: payments, refunds, invoices, ledgers and tax records.
- Platform records: accounts, bookings, messages, verification results, moderation and support cases.
- Supplier and service provider agreements.
4. How to make a request
Submit Form 2 (request for access to a record) to the Information Officer, with proof of identity. We will respond within 30 days. A prescribed fee may apply for requesters other than the person the information is about.
5. Processing of personal information
Purposes, categories of data subjects, recipients, cross-border transfers and security measures are described in our Privacy Policy.